Returns

 

We want you to be 100% satisfied with your latest Muffin Sisters purchase, if for any reason you have any issues with your purchase we are more than happy to help!

 

Have a read of our returns policy and follow the instructions to return your item. If you have any questions about our policy just get in touch with us by emailing us at kady@muffinsisters.com or contact us on chat.

 

 

Returns Policy

 

All items must be returned new, unused and in original Muffin Sisters packaging returns that do not meet our policy may not be accepted and will be sent back to the customer.

Make sure you obtain proof of postage for your return package items or orders you would like to return should be sent back to us within 14 days of your order being dispatched.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an items over £50, you should consider using a traceable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your return items.

Once received, returned items are processed within 7 working days.

 

Exchanges

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kady@muffinsisters.com.